Student aid and procedures

Health, psychological support, driving licences, public transport, accommodation, Crous, regional aid, support, specific aid, departmental aid, solidarity initiatives - find out about all the help and procedures available to students at CY Cergy Paris Université.
Discover support

Profile entry and access to CY Cergy Paris Université aids and services

Emergency numbers

15 (samu)
17 (police rescue),
18 (fire brigade)
112 (general)
114 (emergency number for the deaf and hard of hearing)

30 20 (victims or witnesses of harassment)
30 18 (victims or witnesses of cyberbullying)
39 19 (victims or witnesses of violence)
39 28 (anti-discrimination)
01 40 35 36 55 (SOS racisme)

Are you a victim or witness of gender-based or sexual violence? CY has a helpline for you.
You can contact them by telephone on
01 34 25 28 28
or at


Preventive medicine CY Cergy Paris Université

Free service on your CY Cergy Paris Université campuses
Find out more

Ameli (health insurance website)

The ameli account allows you to carry out your formalities online without having to visit a branch or call.
Find out more

Health insurance for all

This assistance is provided by the Caisse Primaire d'Assurance Maladie (CPAM) to pay for healthcare expenses. Depending on resources, complementary health insurance may cost nothing or less than 1 euro per day per person. It should be noted that this complementary health insurance can cover all the people in the household.
Find out more

Preventive Health Examination (PSE)

The Preventive Health Examination (PSE) is a service offered to insured persons covered by the general health insurance scheme. Fully reimbursed by the health insurance scheme, the EPS is based on the most recent medical recommendations on prevention and complements the work of the GP.
Find out more

Les rendez-vous M'T dents

Taking the right steps to clean your teeth and seeing your dentist regularly is the key to avoiding toothache. To help you maintain these good habits, the Assurance Maladie is offering you M'T dents prevention appointments at the ages of 18, 21 and 24.
Find out more

State Medical Aid (AME)

The AME is designed to provide access to healthcare for people who are illegally resident in France. It is granted subject to residence and income conditions.
Find out more

Student counselling platform

In addition to the strengthening of university health services through the recruitment of 80 psychologists, the "santé psy" scheme provides any student who needs psychological support with no advance payment and entirely free of charge.
Find out more

Relais écoute santé and food distribution

CY Cergy Paris Université, in partnership with Secours populaire, is opening a solidarity campus for the most disadvantaged students. An office is open every Wednesday from 12:00 to 14:00 at the student centre on the Neuville site.
Find out more



A pass to fully fund your AS CY enrolment.
Find out more
Register with AS CY

Psychological help

Fil santé jeune

Freephone service available from 9am to 11pm (free, anonymous call): 0 800 235 234
Find out more

Listen to students

Free, anonymous and accessible from a computer or smartphone, the site allows users to take stock of their current psychological situation and take advantage of teleconsultations with psychologists specialising in post-traumatic stress. In response to the condition diagnosed, practical help is available: information, personal accounts, practical exercises, texts, videos and resources (addresses, websites, specialist services, etc.) to help you go further.
Find out more

Espace santé jeunes

The Espace Santé Jeunes (ESJ) is a listening, support and health information centre for young people aged 12 to 25 and their parents. It is part of the Municipal Health and Prevention Department (DMSP).
By telephone: 01 40 85 67 62
In person by appointment: 66 rue Pierre Timbaud, Gennevilliers

Find out more


Free service for under-23s. Contact team:

  • by telephone: 01 30 17 42 05
  • by e-mail:
  • in person by appointment: parvis de la préfecture de Cergy, allée de l'arcade (next to the swimming pool).

Find out more

Ressources santé mentale Île-de-France

This guide, in the form of practical information sheets, lists a range of resources and aids to support and access mental health care for students in the Ile-de-France region.
Download the guide

Say I'm here

Online platform for learning how to recognise symptoms and respond to suicidal behaviour.
Find out more

Health listening relay

The "relais écoute santé" (health listening relay) scheme provides psychological support and listening services at the emergency grocery shop in Neuville.
Find out more

Driving licence

1 euro permit

Set up by the French government in partnership with lending institutions and driving schools, the 1 euro a day driving licence scheme is designed to help young people aged between 15 and 25 to pay for their driving licence training more easily. The total cost of the training does not change, but the financial institution advances the money and the government pays the interest.
Find out more

Entering working life

This scheme is designed to help young people in the Val d'Oise realise their career plans. The aim is to facilitate access to employment by removing the obstacles encountered by young people during their Entry to Working Life (EVA). As part of a project to help young people into employment, EVA provides assistance in the following areas: training, mobility, housing and initiatives.
Find out more

Help with driving licences for young people entering the labour market

To help people under the age of 26 find work, the Ile-de-France Region is providing funding of up to €1,300 for driving licences.
Find out more

Public transport

Navigo Jeune

For young people under 26
Find out more

Navigo Imagine R

For students
Find out more


Parcoursup mobility support

Financial aid of €500 for future students who receive a grant at lycée and wish to enrol via Parcoursup in a course outside their home académie. Applications can be made from 8 July 2022 by logging on to
Find out more

Support for Masters mobility

The Ministry of Higher Education, Research and Innovation grants aid, under certain conditions, to facilitate the geographical mobility of scholarship-holding students with a bachelor's degree enrolled in the first year of a master's programme in an academic region other than the one in which the bachelor's degree was obtained.
Find out more


Caisse d'Allocations Familiales (CAF)

A personalised housing benefit for anyone on "modest" means.
Find out more

Mobili Jeunes

This assistance covers part of the rent for the duration of a work-linked training course. It is aimed at young people under 30 in work-linked training or apprenticeships.
Find out more

Visale guarantee

The Visale guarantee is a deposit granted by Action Logement (formerly "1% Logement") to tenants wishing to rent accommodation.
Find out more


The Loca-Pass advance is a loan granted by Action Logement (formerly "1% Logement") to the tenant to finance the security deposit required by the landlord.
The loan is interest-free and there are no administration fees. To qualify, you must be under 30 or employed or early-retired in the private sector (excluding agriculture).
Find out more


Youth Guarantee

A scheme run by local missions to help young people aged 16 to 25 find work, the Youth Guarantee entitles them to an allowance of €497 a month.
Find out more

1 Young person 1 Solution

Government initiative to support, train and facilitate the entry into working life of all young people in all regions of France
Find out more

Employment allowance

Any working person over the age of 18 is entitled to assistance from the CAF to supplement their income from employment.
Find out more

Specific aid

Social rights

Health, employment, family, housing and solidarity: a number of rights are available.
Find out more

Crous assistance

There are specific forms of assistance available for particular situations. Depending on needs, this specific assistance may be an annual allowance or a one-off payment.
Find out more

Solidarity actions CY Cergy Paris Université

Food aid on the Neuville campus

The Secours populaire français student branch dedicated to food aid will be present from Wednesday 21 September 2022. It will be open in the student centre (MDE) on the Neuville site between 12 noon and 2pm.
Find out more

Cergy Youth Information Centre

Psychological support and guidance service

Every Tuesday morning, the Cergy Youth Information Centre offers a one-hour counselling and guidance service.
Find out more

Food aid and hygiene products

Book of cheques for food aid and hygiene products.
Find out more


Grant based on social criteria

The maximum amount of this payment may be up to 500 euros for students in the most difficult situations. In exceptional cases, more than one grant may be awarded in the same academic year. 
Number 0 806 000 278: open Monday to Friday from 9am to 5pm, at the price of a local call, not surcharged.
An adviser will tell you about the support or assistance available to you and how to apply to your Crous.
Find out more

Department of Val-d'Oise

Youth Aid Fund (FAJ)

Financial assistance for young people aged between 18 and 25 who are having difficulty integrating into society and/or the workplace. Two forms of assistance are available:
- emergency assistance: a maximum of 120 euros allocated via approved local missions
- project assistance: 360 euros once in the calendar year, application examined by a social adviser and presented to the FAJ allocation committee.
Telephone: 01 34 25 39 01
Find out more

Val-d'Oise departmental grant

A total of 100 bursaries are available to students from the Val d'Oise at CY Cergy Paris Université and associated institutions who can demonstrate an exemplary academic record (good attendance and commitment to their studies). At the beginning of March 2021, all the grants had been paid out.
Find out more

Ile-de-France region

Regional aid for digital equipment

To help bridge the digital divide, the Ile-de-France Region is giving grant-holders who have passed their baccalauréat in 2020 and are studying at university in the Ile-de-France region 100 euros to help them buy digital equipment. This assistance is in the form of a voucher sent to the beneficiaries.
Find out more

Regional aid to prepare for the DAEU

Regional aid of up to €1,000 is available to people in the Ile-de-France region who do not have the baccalauréat and wish to resume their studies via a Diplôme d'Accès aux Etudes Universitaires (DAEU). This course has been set up by 12 universities and is co-financed by the Ile-de-France Region.
Find out more

Student Emergency and Solidarity Fund (FUSE)

Financed by the Île-de-France region, this aid is intended for students in difficulty to meet their basic needs (food, health, accommodation) and ensure that they have good conditions for studying (digital tools, mobility, etc.).

Payment arrangements
- Individual assistance of between €300 and €600, renewable once during the 2022/2023 academic year.
- Regional aid can be combined with other individual grants

How to apply
The deadline for applications is 13 March 2023.

1. Fill in the form
2. Send the completed form and supporting documents to
3. Validation of the application by the commission

For more information, send an email to

Apply for and track your grant or housing application

For any questions about your Student Social File or your housing application:

  • Send an e-mail from the portal (Support section at the bottom of the page).
  • Call the CROUS Ile de France call centre on 09 72 59 65 00.

This service is available to students of CY Cergy Paris Université, CY Alliance establishments and all higher education establishments in the Val d'Oise.

Grants office

Office 36, Les Chênes 2 building, Les Chênes site, Cergy-Pontoise campus
Opening hours (no appointment necessary):
Monday: 9am to 12pm and 2pm to 4pm 
Tuesday: Closed
Wednesday: 9am to 12pm and 2pm to 4pm 
Thursday: 9am to 12pm and 2pm to 4pm 
Friday: Closed

For all enquiries,

Meet a social worker

3 social workers are available Monday to Friday, by appointment only.
Appointments can only be made via the platform

Make an appointment

Office :
Tour des Chênes, on the Chênes site, Cergy-Pontoise campus
4e floor, office 410